Privacy Policy

Introduction

YunikaOne Cleaning ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services. Please read this policy carefully.

1. Information We Collect

Personal Information: Name, email address, phone number, postal address, and billing information that you provide when requesting a quote, booking services, or contacting us.

Property Information: Details about your home or office (size, type, special instructions) needed to deliver cleaning services.

Technical Data: IP address, browser type, time zone setting, and browsing behavior on our website via cookies and similar technologies.

Communications: Records of emails, calls, and messages exchanged with our team.

2. How We Use Your Information

• To provide and manage cleaning services
• To process payments and send invoices
• To communicate about appointments and updates
• To respond to inquiries and support requests
• To improve our website and services
• To comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Performance of a contract (e.g., providing cleaning services)
• Legitimate interests (e.g., improving services, fraud prevention)
• Consent (e.g., marketing communications)
• Legal compliance

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Cleaning staff (only what's needed to perform services)
• Payment processors (for secure transactions)
• Professional advisors (accountants, lawyers) as needed
• Authorities when required by law

5. Cookies & Tracking

Our website uses cookies to enhance user experience and analyze traffic. You can control cookies through your browser settings. By continuing to use our site, you consent to our use of cookies as described in this policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is stored on secure servers and transmitted via encrypted connections (SSL).

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Customer records are typically kept for 3 years after last interaction.

8. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, email privacy@yunikaone.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal data, please contact us.

10. International Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Policy Updates

We may update this privacy policy from time to time. The latest version will always be posted on this page with the effective date. Material changes will be notified via email or website notice.

Contact Us

For privacy-related questions or requests:

• privacy@yunikaone.com
• Data Protection Officer: John Doe
• YunikaOne Cleaning, Sample Address, City